Refund Policy

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Last updated: November 1, 2026

We want you to be satisfied with your purchase. This Refund Policy explains when you can get a refund for the digital products you buy on dentcademy.co. It is part of our Terms & Conditions.

All Sales Are Final Once Accessed

Dentcademy sells digital products only: dental eBooks (PDF) and dental courses (ZIP files). Because digital content cannot be returned once it has been delivered, all sales are final once a product has been downloaded or accessed, except in the cases listed below.

When You Can Get a Refund

You are eligible for a refund in the following cases:

  • Defective file: the file is defective or corrupted and we are unable to provide a working replacement.
  • Product not delivered: the product was not delivered or is not accessible in your account, and we are unable to fix the problem.
  • Duplicate purchase: you purchased the same product more than once by mistake.
  • Not as described: the product is materially different from its description on the Site.

When Refunds Are Not Granted

  • You changed your mind after downloading or accessing the product.
  • You do not have the software needed to open the files (a PDF reader or a ZIP extraction tool).
  • Your request is made more than 14 days after the purchase.
  • Your account was suspended for a breach of our Terms & Conditions (for example, sharing or reselling products).

How to Request a Refund

Send an email to contact@dentcademy.co within 14 days of your purchase, with:

  • your order number;
  • the email address used for the purchase;
  • a description of the issue (screenshots of any error messages are helpful).

In most cases, we will first try to solve the problem or send you a working replacement file.

Processing Time

  • We usually reply within 48 hours.
  • Approved refunds are issued to the original payment method.
  • Refunds usually appear within 5–10 business days, depending on your bank or card issuer.
  • Once a refund is issued, access to the refunded product is removed from your account.

EU and UK Customers: Right of Withdrawal

If you live in the European Union or the United Kingdom, you normally have a 14-day right of withdrawal for online purchases. For digital content, this right ends once delivery has started with your consent.

By checking the box at checkout, you give your express consent to immediate delivery of the digital content and acknowledge that you lose your 14-day right of withdrawal once the download or access has started. This does not affect the refund cases listed above, nor your legal rights if the content is defective.

Subscriptions and Cancellation

All our products are one-time purchases. We do not sell subscriptions and never bill you on a recurring basis, so there is nothing to cancel.

Chargebacks

Please contact us before opening a dispute with your bank: we will do our best to resolve the issue quickly. Fraudulent chargebacks lead to the removal of access to your account, as explained in our Terms & Conditions.

Contact Us

Dentcademy is an online business. We usually reply within 48 hours.