Digital Delivery Policy

Quick Links

Last updated: November 1, 2026

Dentcademy sells digital products only. This policy explains how and when you receive the products you buy on dentcademy.co.

No Physical Shipping

  • We do not sell or ship any physical products. Nothing is sent by post.
  • There are no shipping fees.
  • Our products are available worldwide, wherever you have an internet connection.

Instant Delivery After Payment

As soon as your payment is confirmed:

  • your product is immediately available in your account under My Account > Downloads;
  • an order confirmation email is sent to the email address you entered at checkout.

You can log in at any time and open the Downloads section of your account to access your products again.

Product Formats and Access

  • Dental eBooks: PDF files, with unlimited downloads.
  • Dental courses: ZIP files, with unlimited, lifetime access from your account.

*Lifetime access means access for as long as Dentcademy operates the Site and your account remains in good standing. We recommend keeping a backup copy of your files on your own device.

Technical Requirements

  • A PDF reader to open eBooks (for example Adobe Acrobat Reader, Apple Books, Preview or any modern web browser).
  • A ZIP extraction tool to open courses (built into Windows and macOS; on mobile, apps such as Files on iOS or Files by Google on Android).
  • A stable internet connection, especially for large course files.
  • Enough free storage space on your device.

Not Received Within 1 Hour?

If your product is not available within 1 hour after payment:

  • check your spam, junk or promotions folder for the confirmation email;
  • log in to your account and check My Account > Downloads;
  • make sure your payment went through (check your bank or card statement);
  • contact us at contact@dentcademy.co with your order number and the email address used for the purchase.

We usually reply within 48 hours.

Download Problems

If a file is incomplete, corrupted or will not open, try downloading it again with a stable connection or another browser. If the problem continues, contact us: we will send you a working replacement or, if we cannot, refund you under our Refund Policy.

Personal Use Only

Your files are licensed for your personal use only and must not be shared or redistributed. See License & Copyright.

Contact Us

Dentcademy is an online business. We usually reply within 48 hours.