Privacy Policy

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Last updated: November 1, 2026

This Privacy Policy explains how Syntevo LLC, which operates Dentcademy (dentcademy.co), collects, uses and protects your personal data when you visit our Site or buy our products. We process personal data in accordance with the EU and UK General Data Protection Regulation (GDPR) and applicable US privacy laws.

1. Who Is Responsible for Your Data

The data controller is Syntevo LLC, a Wyoming limited liability company, 30 N Gould St Ste R, Sheridan, WY 82801, USA.

Email: contact@dentcademy.co
Phone: +1 917-563-6209

2. Personal Data We Collect

Account data: name, email address, password (stored in encrypted form) and account settings.
Order and billing data: products purchased, order number, amount, date, billing name, billing address and country, email address, payment status and download history. Card details are collected directly by Stripe (see section 5).
Communication data: the messages you send us by email or through our contact form.
Technical data: IP address, browser and device type, operating system, pages visited, referring website, date and time of visits.
Cookies and similar technologies: see our Cookie Policy.
Email marketing data: your consent to receive our newsletter and offers, and how you interact with our emails (opens, clicks).

3. Why We Use Your Data and Legal Bases

Processing your orders, delivering your products and managing your account – performance of a contract.
Answering your questions and providing customer support – performance of a contract and our legitimate interests.
Preventing fraud, unauthorized sharing and abuse, and keeping the Site secure – our legitimate interests.
Meeting our legal obligations (accounting, tax, responses to authorities) – legal obligation.
Measuring and improving the Site (Google Analytics, Microsoft Clarity) – your consent.
Measuring and personalizing our advertising (Meta Pixel) – your consent.
Sending newsletters and promotional emails – your consent, which you can withdraw at any time.

4. Service Providers

We share personal data only with trusted providers that process it on our behalf, under our instructions and with appropriate data protection commitments:

Hostinger – website hosting.
Stripe – payment processing and fraud prevention.
WooCommerce – e-commerce platform running on our Site (orders, accounts, downloads).
Google Analytics (Google) – website audience measurement.
Microsoft Clarity (Microsoft) – analysis of how visitors use the Site (heatmaps, session recordings).
Meta Pixel (Meta Platforms) – advertising measurement and targeting.
Brevo – email marketing.

We do not sell your personal data. We may disclose data when required by law, or to establish, exercise or defend our legal rights.

5. Payment Data

Payments are processed by Stripe. Your card details are entered on Stripe's secure, PCI-DSS certified systems: we never see or store your full card number. We only receive limited information such as the card type, the last four digits, the expiry date and the payment status. Stripe processes your data in accordance with its own privacy policy.

6. International Data Transfers

Syntevo LLC is based in the United States, and some of our providers process data in the United States or other countries. When personal data of residents of the European Economic Area or the United Kingdom is transferred outside these regions, we rely on appropriate safeguards, such as the European Commission's Standard Contractual Clauses (with the UK Addendum) or the provider's certification under the EU-U.S. Data Privacy Framework, where applicable.

7. How Long We Keep Your Data

Account data: as long as your account is active. You can ask us to delete it at any time, subject to our legal obligations.
Order and billing data: as long as required for accounting and tax purposes (generally up to 7 years).
Customer support messages: up to 3 years after our last exchange.
Email marketing data: until you unsubscribe or withdraw your consent, or 3 years after your last interaction with us.
Cookies: for the durations stated in our Cookie Policy.

8. Your Rights

Depending on where you live (in particular under the GDPR, the UK GDPR and US state privacy laws), you have the right to:

access your personal data and obtain a copy;
rectify inaccurate or incomplete data;
delete your data;
restrict or object to certain processing, including processing based on our legitimate interests and direct marketing;
data portability (receive your data in a structured, commonly used format);
withdraw your consent at any time, without affecting processing carried out before the withdrawal;
lodge a complaint with your local data protection supervisory authority.

To exercise your rights, email us at contact@dentcademy.co. We will reply within one month and may ask you to confirm your identity. We will not discriminate against you for exercising your rights.

9. Marketing Emails

We only send you newsletters and promotional emails if you have agreed to receive them. You can unsubscribe at any time using the link at the bottom of each email or by contacting us. You will still receive emails related to your orders (such as order confirmations).

10. Security

We use appropriate technical and organizational measures to protect your data, including encrypted HTTPS connections, secure payment processing by Stripe, encrypted passwords and restricted access to personal data. No method of transmission or storage is completely secure, but we work to protect your information.

11. Children

Our Site and products are not directed to people under 18, and we do not knowingly collect their personal data. If you believe a minor has provided us with personal data, please contact us at contact@dentcademy.co and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The new version will be published on this page with an updated "Last updated" date. If the changes are significant, we will inform you by email or by a notice on the Site.